What goes into a hot tub service call?

When you purchase a hot tub, it is important to purchase from a hot tub dealer who will be able to work on your particular hot tub, should the need ever arise. As with any appliance, routine maintenance over the years will need to be done as you continue to enjoy your hot tub more and more over the years. People frequently question the charges for service calls and we assume they must not fully understand what goes into running a service business. Service charges can never be determined solely by the time an employee spends in your backyard alone. As a service company, the cost of repairing and getting to the job are far more costly than most realize.




Here’s what it takes to perform a service call on your hot tub:

Specialized training


Travel Time

Costly Tools

Accurate Test Apparatus

Exchanging Parts

Time on the job

Employee Benefits


Stationary and Supplies

Truck Maintenance

Stock of Parts

Liability and Truck Insurance

Gasoline and Fuel


Unfortunately, good service doesn’t just happen – good service is created and maintained by resources. Operating a dependable service business like ours requires organization, management and capital investment. It’s important to not judge service charges solely by the time spent in your backyard. When our technician knocks on your door, many costs have already been incurred just to get our tech to your location, ready to do his job.  We thank you greatly for your patronage and are humbled that you allow us to keep your hot tub in tip-top shape so you are able to enjoy it for many years to come!


Call Aqua Palace Today (712) 329-4180!

Aqua Palace is family owned and operated, offering above ground and inground pools, hot tubs, spas and saunas specializing in pool design, installation and repair to local (Omaha and Council Bluffs) and long distance residents (within the US). We are a Marquis dealer in the Omaha Metro area with the largest showroom east of the continental divide. Not local in Omaha? No worries check out our online store for pool and spa chemicals, supplies and accessories.


©2019 Aqua Palace | All Rights Reserved |  Omaha Metro's Largest Pool & Spa Dealer

Aqua Palace Spas & Pools in Council Bluffs, just minutes from Omaha, is a family-owned business that’s all about the fun, relaxation and therapy found in water and in saunas. We are conveniently located right off I-80 in Council Bluffs with a 5,000 square foot indoor showroom as well as a large outside pool garden. We host the largest indoor and outdoor showroom for hot tubs, saunas, above ground pools and in-ground swimming pools.

At Aqua Palace you can be assured of getting small town integrity, an educational presentation and a totally enjoyable buying experience.  Are you in need of Parts and Supplies, remodeling, pump repair or even swimming pool construction? Come to us for all of your spa, pool or sauna needs including our extensive selection of spa & pool chemicals and accessories!

Serving the Omaha Metro community since 1994!


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