Aqua Palace - COVID-19 Response Policy For Aqua Palace Starting Thursday March 19th 2020 - Council Bluffs, IA
Email Us

COVID-19 Response Policy For Aqua Palace Starting Thursday March 19th 2020
March 23/2020

Although we are open our normal business hours are this time, our storefront will remained locked at this time. 

Our store hours are: 
Monday/Tuesday/Thursday/Friday - 10 am until 7 pm 
Saturday - 10 am until 6 pm
We are closed Sunday and Wednesday

Out of an abundance of caution, and for the health and safety of our staff and customers, we will be providing CUBRSIDE order pickups, as our storefront will remained closed at this time. This will limit the risk of infection in our facility.  All spa or pool products orders may be placed on-line at www.aquapalace.com, by texting or calling 712-329-4180. Payments must be done by credit or debit card. After placing your order we’ll confirm a pickup time with you. When you arrive, call or text to let us know you are here and we will bring the items out to your trunk!



All customers wishing to purchase large ticket items such as spas, pools or saunas will be done by appointment only. Please email or text us to schedule your appointment. For the protection of our staff and fellow customers, all people will be required to use hand sanitizer upon entry into the store. Any visible signs of illness will result in customer’s being asked to reschedule appointment for another time.

All service calls on outdoor spas will continue as normal. We ask that customers who are home at the time of the service call to please remain inside while the tech is on-site. Chlorine levels on hot tub water need to be between 3-5ppm prior to service call. Hot tub and a two-foot surrounding area will be sprayed down with a chlorine solution prior to tech making any repairs. All service calls on indoor hot tubs and pools, including hotel, apartment and all commercial facilities, will be suspended for at least two weeks.

This policy will be reviewed daily as we continue to monitor the COVID-19 outbreaks in our area and adjustments will be made as necessary. We will continue to update you via email, our website, Facebook, and Twitter as conditions warrant.  We look forward to being back to normal schedule as soon as conditions allow. Please feel free to contact us with any questions you may have. Thank you for your understanding during this pandemic. 



CALL or TEXT Us: 712-329-4180